Decor and non personalized items are ready to ship and will be shipped out within 2 business days of receipt of your order. It may take up to 2 business weeks to receive based upon the method of delivery selected at time of purchase.
Personalized items are made to order. These are extremely detailed and I put every effort into creating the perfect item for you. How long an item takes to prepare depends upon many factors. I process and prepare items in the order in which they are received. Normally it takes 7-10 business days for an order to be finished once it is received. During holidays and busy times, order production can take up to 28 days. I do my best to keep the website updated if there are extended production times. Please be aware of order cut off dates around major holidays, like Christmas.
There are no returns on any personalized items.
If an item arrives damaged, please contact me at Kathie@WhiteHydrangeaGifts.com
Please take photos of the packaging and the product so that claims may be filed with the appropriate shipping carrier.
Non personalized items may be returned subject to a 25% restock fee. There will be no refund of any shipping charges and return shipping will be payable by the customer.