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Decor and non personalized items are ready to ship and will be shipped out within 2 business days of receipt of your order. It may take up to 2 business weeks to receive based upon the method of delivery selected at time of purchase.
Personalized items are made to order. These are extremely detailed and I put every effort into creating the perfect item for you. How long an item takes to prepare depends upon many factors. I process and prepare items in the order in which they are received. Normally it takes 7-10 business days for an order to be finished once it is received. During holidays and busy times, order production can take up to 28 days. I do my best to keep the website updated if there are extended production times. Please be aware of order cut off dates around major holidays, like Christmas.
- There are no returns on any personalized items.
- If an item arrives damaged, please contact me at Kathie@WhiteHydrangeaGifts.com
- Please take photos of the packaging and the product so that claims may be filed with the appropriate shipping carrier.
- Non personalized items may be returned subject to a 25% restock fee. There will be no refund of any shipping charges and return shipping will be payable by the customer.